Frequently asked questions

What currency are the prices shown in on the site?

All prices are displayed in Australian Dollars (AUD).

I’ve just placed an order – when will it be dispatched?

We do our best to ship items as quickly as possible. Please allow 4–7 days for production before your order is dispatched. The average shipping time is 15–21 days.

Tracking numbers are updated 3–5 days after your order has been DISPATCHED. If you have not received a tracking number after 7 working days, please email us at info@noahcanberra.com.

I’m not satisfied with my order – can I return it? What if there’s a problem?

We offer a 100% money-back guarantee if the product is faulty or damaged. You have 30 days to return the item to us for a full refund. You will need to cover the return postage yourself. Once we have received the item, we will refund the full amount of your original purchase. Please include your name and order number on the returned package.

Please note: If your parcel is in transit, you must wait for it to arrive and return it before a refund can be processed.

Can I cancel my order?

You can cancel your order free of charge – as long as it hasn’t been dispatched yet. If the item has already been shipped, please use our easy return system for a full refund.

I entered an incorrect address – what should I do?

If you misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email to confirm. Once you’ve verified the incorrect address, please notify us by email at info@noahcanberra.com.

If the address provided was incorrect, we can update it to the correct one within 24 hours. No refunds will be issued after the 24-hour window has passed for incorrect submissions.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfilment centres depending on your location. The average shipping time is 15–25 working days.

I have a question that hasn’t been answered – can you help?

Absolutely! We’re here to help make your home beautiful. Please email us at info@noahcanberra.com and we’ll be happy to assist you in any way we can.

We receive a high volume of emails, so if you’d like a quicker response, please include your order number and clearly state the issue.