Privacy policy

This privacy policy describes how Noah Canberra ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase via info@noahcanberra.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" means any user of the Services, whether you are a customer, a website visitor, or any other individual whose information we have collected in accordance with this policy.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any further steps as required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources as set out below, and we have collected this information in the past 12 months. The types of information we collect and use depend on how you interact with us.
In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms, and protect or defend our rights and those of our users or others.

What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and use our Services. When we refer to "personal information", we mean information that identifies you, relates to you, describes you, or can be associated with you. The following paragraphs describe the categories and types of personal information we collect.

Information We Collect Directly from You

Basic contact details such as your name, address, telephone number, and email address.
Order information including your name, billing address, delivery address, payment confirmation, email address, and phone number.
Account details such as username, password, and security questions.
Shopping information including items you view, place in your basket, or add to your wishlist.
Customer support information including details you choose to share when communicating with us, such as via messages sent through the Services.

Some features of the Services may require you to provide us with specific information directly. You may choose not to provide this information, but it may mean you cannot access or use those features.

Information Collected via Cookies

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment details (e.g. bank account, credit/debit card details, billing address) to process your order and provide you with requested products or services.
When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties may automatically collect certain information using tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we receive from third parties will be handled in line with this Privacy Policy. We are not responsible for the accuracy of third-party information or for their policies and practices. Please refer to the section below on third-party websites and links.

How We Use Your Personal Information

To provide products and services. We use your data to deliver the Services, fulfil our contract with you, process payments, fulfil orders, send account or order-related notifications, manage your account, organise delivery, facilitate returns or exchanges, and allow you to leave reviews.
Marketing and advertising. We use your information to send you marketing messages via email, SMS, or post, and to display adverts for our products or services. This may include tailoring ads to you on our Site and elsewhere.
Security and fraud prevention. We use your information to detect, investigate, and respond to fraud, illegal activity, or threats. If you register an account, you’re responsible for keeping your login details secure. Do not share your credentials. Contact us if you suspect a breach.
Communication with you. We use your information to offer customer support and improve our services. This is in our legitimate interest to support you and maintain our relationship.

Cookies
We use cookies on our Site, like many websites. Cookies power and improve our Services (e.g. remembering your preferences), enable analytics, and help tailor content and ads. We may allow third parties to use cookies on our Site to enhance your experience.

Most browsers accept cookies by default, but you can modify your settings to delete or block cookies. Note that blocking cookies may negatively affect your experience and prevent parts of the Services from functioning correctly. Blocking cookies may not stop all information sharing with third parties, such as advertisers.

How We Disclose Personal Information
We may share your personal data with third parties under the following circumstances:

With service providers performing functions on our behalf (e.g. IT, payment processing, data analytics, customer support, fulfilment).
With business and marketing partners, including Shopify, to provide services and advertise. They will use data in line with their own privacy policies.
With your consent, such as via social media integrations or to complete a delivery request.
With our affiliates and corporate group, as part of running our business.
As part of a business transfer or to comply with legal obligations (e.g. subpoenas, court orders), enforce terms, or protect rights and safety.

In the past 12 months, we have disclosed the following categories of personal and sensitive personal information (marked *) as described in the “How We Collect and Use” and “How We Disclose” sections above.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content
You may post reviews and other content via the Services. If posted in public areas, your content is accessible to others.

We cannot control who accesses your public content or how it is used. We are not responsible for privacy or misuse of content you share publicly.

Third-Party Websites and Links
Our Site may link to third-party platforms. If you follow these links, review their privacy and security policies. We are not responsible for their content or data practices. Information shared on third-party or public platforms may be viewed or used without restriction by others.

Children’s Data
The Services are not intended for children. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has shared personal information with us, contact us to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16, as defined by applicable law.

Data Security and Retention
No system is perfectly secure, and we cannot guarantee complete safety of information during transmission. Avoid sending sensitive data via unprotected methods.
The length of time we retain personal data depends on its purpose, including account maintenance, service provision, legal compliance, dispute resolution, and enforcement of our terms and policies.

Your Rights and Choices
Depending on your location, you may have rights regarding your personal information. These rights may include:

Right to access/know: Request access to personal data and details of its use.
Right to deletion: Request deletion of your personal data.
Right to correction: Request correction of inaccurate data.
Right to portability: Request a copy of your data or its transfer to a third party, where feasible.
Restriction of processing: Request limits on how we process your data.
Withdrawal of consent: Withdraw consent for processing where applicable.
Appeal: Challenge our denial of a previous request.
Communication preferences: Opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional communications (e.g. order confirmations).

You may exercise these rights via the Site or by contacting us using the details below. We won’t discriminate against you for exercising your rights. We may ask for details to verify your identity before acting on requests. You may also authorise someone to act on your behalf, provided they can prove authority and we can verify your identity. We will respond as required by law.

Complaints
If you have concerns about our handling of your data, contact us using the details below. If dissatisfied with our response, you may have the right to escalate your complaint to your local data protection authority.

International Users
Your personal data may be transferred, stored, and processed outside your country, including in the US. It may also be handled by staff and partners in those countries.
Where data is transferred outside of Europe, we rely on appropriate safeguards such as the EU Commission’s Standard Contractual Clauses or UK-approved contracts unless the country is deemed to provide adequate protection.

Contact Us
If you have any questions about our privacy practices or this policy, or if you wish to exercise your rights, you can contact us at info@noahcanberra